Case Study: Alcatel‑Lucent achieves up to 35% reduction in document storage costs and improved compliance with OpenText

Alcatel-Lucent Calls On OpenText to Improve Finance and Legal Document Handling

Alcatel‑Lucent, a global leader in IP networking and broadband with about 62,000 employees and €14.4 billion in 2013 revenue, faced a major overhead from managing millions of legal and financial documents across international shared service centers. The company needed better efficiency, strict regional and local compliance, and seamless access to documents from within SAP as well as other interfaces — all without creating duplicate copies.

Alcatel‑Lucent implemented OpenText solutions (Content Server, Extended ECM for SAP, Archive Server) to create a single, secure, audited document archive accessible from SAP and other tools. The rollout improved global collaboration and self‑service for auditors, cut paper‑storage and retrieval costs by 25–35%, reduced time staff spent assisting others from 10% to about 2%, supports processing ~7 million documents a year, and meets regional compliance and retention requirements.

Alcatel-Lucent

Guillaume Hatt

Senior Program Manager, Business Transformation