Case Study: Alaska Native Tribal Health Consortium achieves always-available, secure patient communications with OpenText CX-E Voice

Alaska Native Tribal Health Consortium secures life safety communication

The Alaska Native Tribal Health Consortium (ANTHC) is the largest tribal health organization in the U.S., serving more than 140,000 patients statewide with nearly 2,500 employees and a 150‑bed medical center. Facing an average inbound call volume of 85,000 per month and a telephony migration, ANTHC needed a future‑proof, highly available automated attendant, voicemail and unified messaging platform with strong redundancy and seamless integration into existing Fujitsu, Avaya and Cisco systems.

ANTHC deployed OpenText CX‑E Voice, leveraging its Neverfail redundancy and interoperability to provide time‑ and location‑based automated attendant menus and unified messaging for all staff. The solution ensured continuous life‑safety communications, connected patients reliably to care, boosted employee collaboration and mobility, and positioned the organization for continued digital growth.

Alaska Native Tribal Health Consortium

David Parker

Director of IT Service Continuity