Case Study: Alagasco achieves higher sales productivity and centralized SAP content management with OpenText Extended ECM

Alabama Natural Gas Distributor Energizes Sales Force with OpenText

Alabama Gas Corporation (Alagasco), the largest natural gas distributor in Alabama serving nearly half a million customers, struggled with inefficient content management that hampered its sales process. Sales and project information was fragmented across paper files, individual PCs and shared drives separate from SAP, causing slow responses, lost knowledge during staff changes, and limited sales force productivity.

Alagasco deployed OpenText Extended ECM for SAP Solutions integrated with SAP CRM to provide project‑specific workspaces and a central repository for structured and unstructured content. About 160 customer‑facing employees now access unified documents and automated workflows within CRM, boosting productivity and business continuity, reducing redundant applications and costs, and enabling faster onboarding and improved customer service.

Alagasco

Jim Rutland

CRM Support Manager, Alagasco