Case Study: Al-Ahli Bank of Kuwait achieves faster document processing and improved customer service with OpenText Content Suite

Al Ahli Bank of Kuwait transforms customer documentation handling with OpenText

Al Ahli Bank of Kuwait (ABK), a leading regional bank with 74 branches across Kuwait, Egypt and the UAE, faced slow, paper-based customer transactions that required documents to be physically passed between departments, delaying decisions and harming service. The bank sought to automate documentation and introduce workflow visibility to speed approvals and improve the customer experience.

Working with partner MGS, ABK deployed OpenText Content Suite integrated with its core banking system and Microsoft Outlook to capture documents securely, automate process triggers and maintain audit trails. The change cut processing times from days to hours or minutes, eliminated document loss, improved collaboration between branches and back-office teams, digitized about 60 key processes, and delivered faster access to records, lower storage costs and better customer service.

Al-Ahli Bank of Kuwait

Charbel M. Nammour

Assistant General Manager, Retail Banking