Case Study: Eurowings achieves secure, efficient remote operations with OpenText Exceed TurboX

Airline successfully tackles the complexities of remote working during coronavirus pandemic

Eurowings, a German low‑cost carrier in the Lufthansa Group operating 130+ aircraft to over 210 destinations and supported by ~9,000 employees, depends on the Unix-based, graphics‑intensive NetLine suite for time‑critical flight planning. Their legacy remote‑access setup suffered from poor administration and security, limited concurrent sessions and poor performance over low‑bandwidth home connections—issues that became urgent when the COVID‑19 pandemic forced many staff to work remotely.

Eurowings implemented OpenText Exceed TurboX to provide centrally managed, secure X‑Windows access from Windows endpoints with data compression, multi‑monitor support and built‑in screen sharing. The deployment enabled around 100 concurrent remote users with no outages, simplified administration, faster support and issue resolution, reduced security risks and support overhead, and improved operational responsiveness during a volatile period.

Eurowings

Andreas Buxot

Expert Flight Operation Application