Case Study: Agility achieves faster shipment updates, expedited payments and improved customer visibility with OpenText

Agility streamlines operations with OpenText

Agility, a global logistics provider serving more than 60,000 customers in 100 countries, faced slow shipment cycle times, frequent operational bottlenecks and growing delays caused by a heavy paper trail, a legacy IBM iSeries core system and disconnected information systems that required manual re‑entry and prevented customers from viewing documents online.

Agility deployed OpenText Intelligent Capture, Documentum, Documentum xCP and InfoArchive to centralize capture, management, customization and long‑term archiving, integrated with its core logistics and finance systems and customer portal. The solution enabled instant access to current and archived documents, cut courier and paper costs, sped processing and payments, improved customer self‑service and satisfaction, and supported greater sustainability and competitive differentiation.

Agility

Deepak Sharma

Global IT Director, Business Solutions & Support