Case Study: Office of the Public Service Commission (OPSC) achieves monthly audit compliance and 50% security improvement with OpenText Identity Governance

Afrocentric IP partners with Micro Focus in successfully delivering NetIQ Identity Governance for audit compliance through regular access review process with improved business participation.

The Office of the Public Service Commission (OPSC), a South African government body that evaluates public service performance, faced a burdensome, spreadsheet‑based access review process. Reviews were only done twice a year, took 6–8 weeks to complete, struggled to include externally hosted applications and privileged accounts, and suffered low business participation—leaving the organisation non‑compliant with auditors and exposed to orphaned and dormant accounts.

Afrocentric IP and Micro Focus implemented NetIQ Identity Governance to automate scheduled monthly access certifications, aggregate entitlement data across internal and external systems, and prompt business reviewers with reminders. The solution delivered monthly, auditor‑satisfying reviews with minimal admin effort, included privileged and externally hosted accounts, achieved a 50 percent reduction in security risk by eliminating orphaned/dormant accounts, increased business buy‑in, and yielded cost savings, with further automation of revocations planned.

OPSC

Mpho Basitere

Head of IT