Case Study: TASC (Total Administrative Services Corporation) achieves scalability, efficiency, and cost savings with OpenText RightFax Connect

Administrative Services Provider Standardizes on Hybrid Fax Solution from OpenText

TASC (Total Administrative Services Corporation) is a leading third‑party administrator that has grown through more than 50 acquisitions and supports thousands of field representatives and associates. Faced with multiple disparate fax systems and highly seasonal fax volumes—peaking three to four times in busy months—TASC needed to standardize communications, reduce telephony and server overhead, and gain a scalable, reliable solution that would simplify integrations after acquisitions.

TASC implemented OpenText RightFax with RightFax Connect as a hybrid cloud fax solution, working with partner The Fax Guys for rollout. The cloud‑enabled platform consolidated all faxing onto a single, centrally managed system, eliminated on‑premises telephony and hardware costs, provided instant scalability and built‑in redundancy, and freed IT resources (previously costing roughly one‑eighth of an FTE) to focus on higher‑value work—enabling faster integrations and measurable cost savings.

TASC (Total Administrative Services Corporation)

Trevor Farnum

Director of Infrastructure and Acquisition Technologies