Case Study: REWAG cuts processing costs 30% and doubles mail processing speed with OpenText Extended ECM for SAP Solutions

Adding Content to Digitised Information to Increase Efficiency and Reduce Processing Costs

REWAG, a regional energy and water supplier serving about 200,000 customers with 400 employees, faced slow, paper-based processes that hindered SAP workflows and made it hard to meet new regulatory and operational demands. The company needed a more flexible, user-friendly way to handle incoming mail and complex house-connection documentation while improving access and compliance.

Working with partner RSH, REWAG implemented OpenText Extended ECM for SAP Solutions to create a digital post room, OCR and archive documents in SAP, and link files to relevant SAP data. The rollout halved correspondence processing time, cut processing costs by 30%, improved customer response times and collaboration, and delivered quick adoption thanks to a straightforward implementation.

REWAG

Matthias Dorfner

IT Project Manager