Case Study: Achmea achieves 20% efficiency gains and millions in cost savings with OpenText Execute360

Achmea Streamlines Operational Processes, Improves Customer Experience With Opentext

Achmea, one of the Netherlands’ largest insurers handling more than 1.2 million life and pensions policies across nine business units and 22,000 employees, faced a fragmented, paper‑based records environment with limited file access and slow, error‑prone processing. The company needed a centrally controlled, digital filing and workflow solution to streamline operations, improve accuracy and speed, and support regulatory quality controls.

Achmea implemented OpenText Execute360 (DIS/WFM), digitizing the mailroom, indexing incoming documents into a central work queue, using electronic checklists and persona‑based user views, and fully digitizing 1,200 workstations. The result: faster, more accurate processing and customer service, over 20% productivity gains, millions of euros in estimated savings (including about €500,000/year in reduced floor‑space costs), fewer errors and stronger management reporting and compliance.

Achmea

Rob van Gennip

Program Manager