Case Study: Japan Tobacco International achieves S/4HANA migration and 72% test automation with OpenText

Achieving ambitious S/4HANA migration with tried and trusted Micro Focus Application Delivery Management solutions

Japan Tobacco International (JTI) is a global tobacco manufacturer operating in 120 countries with ~40,000 employees. When its growing SAP landscape demanded extensive testing—particularly for a major migration to SAP S/4HANA—the company faced an unsustainable manual testing burden on business users and a rising risk of defects and errors.

JTI outsourced regression testing to Wipro and implemented the OpenText testing suite (ALM/Quality Center, LoadRunner Professional, UFT One, and Business Process Testing) to automate and manage tests. The program automated 72% of test cases, reduced business-user testing time by 68%, executed ~160,000 functional tests during the S/4HANA migration, and identified 16,200 defects with 98.8% fixed before go‑live, improving test coverage, quality, and remote collaboration for ongoing upgrades.

Japan Tobacco International

José Jiménez

SAP Delivery Center Test Management Lead, IT Global Development Center