Case Study: Acerta achieves dramatic paper-storage reduction and faster customer service with OpenText Execute360

Acerta Streamlines Access To Files And Improves Customer Service With Opentext

Acerta, a leading HR services provider in Belgium supporting payroll, social security and family allowance services, faced a storage crisis: roughly 50,000 files (about 3.7 million paper documents) were archived in bulky cabinets, files were often misplaced, and there was no budget or space for new premises.

Acerta deployed OpenText Execute360, scanning and indexing documents, rolling the system out across its funds and offices and gaining legal approval to treat electronic records as valid. The result was a drastic reduction in physical storage, secure multi-user access with typical document retrieval in 2–3 seconds, streamlined workflows, faster customer response and an easily scalable solution for further expansion.

Acerta

Steve Rely

Technical Expert, ICT Department