Case Study: Verizon achieves $35 million in efficiency savings with OpenText Operations Orchestration and Server Automation

4G telecommunications leader leverages Operations Orchestration (OO), Server Automation (SA) for audits automation

Verizon, a leading 4G telecommunications provider, needed a better way to handle regulatory compliance and IT operations for its cloud services teams. Its existing approach relied on teams writing custom scripts and performing manual, partial system checks for PCI and SOX requirements, which was slow, labor-intensive, and difficult to scale. OpenText products including Operations Orchestration, Server Automation, and Data Center Automation were used to address these challenges.

OpenText implemented automation and orchestration across Verizon’s IT environment to standardize processes, improve compliance, and reduce manual effort. The results included an estimated $35 million in efficiency savings over five years, deployment of Universal Discovery to 10,000 servers in six weeks instead of nine months, and reduction of MTTR from hours to minutes or seconds. Verizon also increased throughput to 8,000–9,000 flows per month and freed staff for higher-value work.

Verizon

Christopher Mapes

Technical Staff