Case Study: Memorial Hermann Health System achieves seamless, HIPAA-compliant email encryption with OpenText Cybersecurity (ZixEncrypt)

Memorial Hermann Health System Eases Email Encryption with Zix

Memorial Hermann Health System, one of the largest not‑for‑profit health systems in Southeast Texas with nearly 20 hospitals, 5,500 affiliated physicians and over 26,000 employees, needed a reliable way to protect protected health information (PHI) and other sensitive data exchanged by email while keeping communication fast and simple for clinicians, staff and patients.

They implemented ZixEncrypt, using patented Best Method of Delivery, automatic HIPAA‑focused policies and a mobile, branded portal (with TLS fallback) so recipients can read encrypted messages with minimal steps. About 75% of encrypted mail is transparently exchanged with more than 1,750 external organizations, delivering seamless user experience, stronger compliance and reduced risk of data spillage—backed by responsive 24/7 Zix support.

Memorial Hermann Health System

Patrick Santiamo

Cyber Security Analyst – Cyber Security