Case Study: Erie County achieves HIPAA-compliant, easy-to-use email protection with OpenText Cybersecurity's Zix Email Encryption

Erie County’s Human Services Department turns to Zix Corporation

Erie County, Pa.’s Human Services Department—which serves children, people with mental health and developmental challenges, and those with substance-use disorders—needed a reliable way to encrypt email to protect PHI and other sensitive constituent data and meet HIPAA requirements. With staff previously hand-delivering records, the county sought a secure, low-maintenance solution that wouldn’t disrupt workflows.

The department deployed Zix Email Encryption, which automatically scans messages with HIPAA lexicons, supports custom policies, requires no extra software or training, and connects to the ZixDirectory for seamless secure exchanges. The result was faster, transparent secure email that reduced hand-delivery and administrative burden while ensuring constituents’ personal and financial information stays protected.

Erie County

John Davis

IT Director, Department of Human Services