Case Study: Total Administrative Services Corporation (TASC) achieves rapid, scalable customer-service dashboards and improved satisfaction with OpenText Analytics (Actuate BIRT)

TASC Delivers New Customer Service Offering in Record Time, Boosting Satisfaction with the Help of Actuate BIRT

Total Administrative Services Corporation (TASC) is a third‑party employee benefits administrator supporting over 600,000 participants through its MyTASC web portal. The company needed a scalable, embeddable business intelligence solution that could pull together disparate structured and unstructured data (call center, workflow, surveys/spreadsheets) and deliver new service‑level metrics and dashboards to customers quickly.

TASC embedded Actuate’s commercial BIRT and BIRT iServer to create MyService Center—an integrated service application offering dashboards, scorecards and performance metrics. With Actuate Professional Services, TASC produced a proof of concept in three months and a full rollout in six, achieving 1,200 unique views per day, rapid time‑to‑market (vs an estimated 4–5 years in‑house), multi‑source integration without rebuilding a data warehouse, and improved customer visibility and accountability.

Total Administrative Services Corporation (TASC)

Karl Richards

CIO, TASC