Case Study: St. Louis Children's Hospital achieves improved patient care and operational performance with OpenText Analytics (BIRT Performance Analytics onDemand)

St. Louis Children’s Hospital Leverages Actuate’s BIRT Performance Analytics onDemand to Enhance Patient Care and Drive Performance

St. Louis Children’s Hospital (SLCH), a top-five U.S. pediatric hospital, needed a unified way to track finance, patient satisfaction, quality and employee metrics amid tightening budgets and greater regulatory oversight. Their initial Excel-based balanced scorecard was static and couldn’t drill down to root causes, and users struggled with customization and inefficiency, so SLCH sought a more interactive, consolidated performance-management solution.

After evaluating several vendors, SLCH chose Actuate’s BIRT Performance Analytics onDemand (SaaS) for its intuitive UI, drill-down, trending and web-based delivery. Deployed across 150 cost centers with 200+ measures and used by clinicians and executives alike, the solution created consolidated dashboards, enabled root-cause analysis and commentary, supported performance evaluations, tracked over 50% of audit measures, and improved cost accountability, compliance and patient-care oversight while speeding reporting and analysis.

St. Louis Children's Hospital

Shvetal Doshi

Performance Measurement Manager