Case Study: South Yorkshire Fire and Rescue Services improves performance management with Actuate Performancesoft Suite

South Yorkshire Fire and Rescue Service turns around performance using Actuate’s performance management solutions

The South Yorkshire Fire and Rescue Service faced a challenge after receiving a "Weak" rating in its 2005 Comprehensive Performance Assessment (CPA). Needing to streamline data collection and improve strategic decision-making, the organization sought a robust performance management solution. They turned to the vendor, OpenText Analytics (Actuate), and its Performancesoft Suite to help implement a fresh approach.

OpenText Analytics implemented its Performancesoft Views and Performancesoft Track applications to collect, analyze, and automate performance data. This solution raised the profile of performance management and embedded a new culture of data-driven decision-making across the service. As a direct result of this technology-supported initiative, the service's Audit Commission Direction of Travel Assessment improved to "Improving well," tangibly validating the program's success.

South Yorkshire Fire and Rescue Services

Andrew Platt

Head of Programmes and Performance, SYFR