Case Study: South Gloucestershire Council achieves enhanced efficiency and clearer performance insight with OpenText Analytics (Actuate Performancesoft Views)

South Gloucestershire Council delivers enhanced efficiency and performance insight using the Actuate Performancesoft Suite

South Gloucestershire Council, a fast-growing local authority serving about 246,000 residents, needed to strengthen its performance management to meet rising expectations and drive service improvement. The council sought a way to help individuals and departments take ownership of performance, better link operational activity to strategic priorities, and quickly identify the measures that most impact overall performance.

After a competitive evaluation the council implemented Actuate Performancesoft Views across the organisation to visualise strategy-to-performance links, drill down into key measures, and benchmark results. The solution delivered widespread uptake, supported LAA tracking and interactive Cabinet reporting, reduced time spent on report generation, and provided a single, up‑to‑date view of performance — improving communication, governance and the council’s ability to manage and improve services.

South Gloucestershire Council

Andy Davies

Head of HR & Organisational Development