Case Study: Credit Libanais achieves branch-level strategic alignment and performance-linked rewards with OpenText Analytics

Rolling out a balanced scorecard to personal & business banking services

Credit Libanais, a leading Lebanese bank with over US$3 billion in assets, needed a way to translate its 2002 growth and profitability strategy into measurable, branch-level performance. The bank’s challenge was to deploy a Balanced Scorecard-style Branch Performance Measurement Matrix that linked day-to-day activities to strategic goals, aligned incentives with results, and supported the cultural change required to make strategy execution consistent across branches.

Credit Libanais selected Performancesoft Views to replicate the Matrix at branch level, track both points-based scores and underlying performance data, and consolidate results by region, sector and size. A rapid, structured implementation delivered timely rollout, enabled quarterly financial rewards for top-performing branches, and improved communication, transparency and accountability—paving the way to expand scorecards throughout the organization.

Credit Libanais

Elie Abimrad

Financial Controller, Credit Libanais