Case Study: City of Dallas achieves actionable, transparent performance management with OpenText Analytics' ActuateOne for Performance Analytics

Reaching New Levels of Performance Excellence for All Citizens

The City of Dallas, the eighth-largest U.S. city with more than one million residents, struggled with a complicated provisional performance measurement system that made report generation and public communication difficult. City leaders needed an accessible, actionable platform to consolidate thousands of measures, enable public transparency, and shift reporting from a compliance task to a management tool.

The city implemented ActuateOne for Performance Analytics, working with IT and departmental teams to scrub and load over 3,500 measures into multiple views (including a public current-year view and ARRA tracking). The new system streamlined reporting, supported root-cause analysis, enabled quarterly public reporting, met federal stimulus transparency requirements, and shifted the organization toward data-driven decision making and improved operational performance.

City of Dallas