Case Study: Questra achieves real-time device analytics and improved customer satisfaction with OpenText Analytics

Questra Sets Pace in Device Relationship Management Software Market by Adding Analytic Capabilities from Actuate

Questra, a Rochester, NY–based leader in device relationship management, delivers the Questra Smart Service Solution to connect intelligent assets with the people and applications that service them. Its previous custom reporting was limited to basic charts and static reports, and customers—especially service management teams—needed a standard, easily customizable platform that could deliver real-time, web-based reports.

By embedding Actuate, Questra added web-based, real-time reporting and analytics accessible to field and call-center users, enabling monitoring of device performance and rapid analysis of alerts. The integration helped shift customers from reactive to proactive service, improved deployment efficiency, generated new revenue opportunities from consumables and support, and increased customer satisfaction and retention.

Questra

Rajeev Raman

Vice President, Product Development, Questra