Case Study: PSEG (Public Service Enterprise Group) saves 20 work‑days per month and automates financial reporting with OpenText Analytics (Actuate)

PSEG Leverages Actuate to Reduce Costs and Increase Productivity

Public Service Enterprise Group (PSEG), a New Jersey–based energy company with roughly $12 billion in revenue and 10,000 employees, needed a fast, one‑page Business Performance Report (BPR) with drilldown for multiple business units. Their existing process relied on manual Excel workbooks and SAP BW, which was time‑consuming, produced outdated data by the time reports reached management, and required significant staff effort each month.

PSEG implemented Actuate e.Reports, e.Spreadsheet and Information Objects integrated with SAP BW and SAP R/3 to aggregate multi‑source data, support cell‑level annotations, and provide flexible Excel and web output. Deployed quickly with Actuate Professional Services (e.Reports in two months; e.Spreadsheet in under six), the solution automated the BPR, saved the equivalent of twenty workdays per month, freed IT resources, empowered users to tailor reports, and reduced operating costs while improving user satisfaction.

PSEG (Public Service Enterprise Group)

David Shor

Senior Business Process Design Specialist, PSEG Services Corporation