Case Study: a multinational insurance provider cuts letter drafting time by over 60% with OpenText

Multinational Insurance Provider reduces letter drafting time by over 60% with OpenText Analytics

The customer, a multinational insurance provider, faced challenges due to over 40 siloed legacy systems, which caused duplication and manual work. This slowed their customer communications and increased compliance risk, especially problematic during time-sensitive customer events. To address this, they partnered with OpenText to implement OpenText Communications (Exstream) and OpenText Content Management (Extended ECM).

The solution from OpenText created a unified communications ecosystem, establishing a single source of truth for content. This reduced the average time to draft a customer letter from 5-10 minutes to under 2 minutes, a reduction of over 60%. More than 60% of communications are now fully automated, which strengthened governance, reduced risk, and laid a foundation for future AI and cloud modernization.