Case Study: Matrix Absence Management, Inc. achieves faster, cost‑saving self‑service reporting with OpenText Analytics

Matrix Gains a Competitive Advantage with an Actuate-Based Customer Self-Service Application

Matrix Absence Management, a nationwide subsidiary of Delphi Financial Group, provides customized absence-management services including disability, workers’ compensation and leave-of-absence programs. As the business grew, reporting became manual, inconsistent and labor-intensive; clients lacked a unified, 24x7 view of their data, prompting the CIO to seek an enterprise web-based solution with standard reports, true ad hoc capability and dashboard-style graphical drill-downs.

Matrix selected Actuate to deliver customer self-service web reporting—using parameterized “canned” reports, ad hoc tools and dashboards—which reduced more than 200 client reports to about 20 while allowing clients to filter, design and schedule their own reports. The solution supports thousands of users, cut report turnaround from days to minutes, saved roughly $50,000, and improved customer satisfaction and Matrix’s competitive position.

Matrix Absence Management, Inc.

Gordon Smith

Chief Information Officer, Matrix Absence Management, Inc.