Case Study: Lockheed Federal Credit Union achieves award-winning performance management with OpenText Analytics

Lockheed Federal Credit Union - Customer Case Study

Lockheed Federal Credit Union (LFCU), a $2.1 billion, member-owned credit union with 110,000 members, needed a way to turn strategic goals into measurable action. The organization sought a performance management solution to clarify its value proposition, expand market share geographically, reduce operating expenses, and track initiatives across Financial, Member, Learning & Growth, and Internal Process perspectives.

LFCU adopted a Balanced Scorecard framework supported by Actuate Performancesoft Views to cascade objectives to departments and individuals, standardize data collection, and make performance information widely accessible. The implementation aligned incentives with scorecard goals, enabled continuous strategy review and reporting, and supported LFCU’s strong results—IDC Financial Publishing awarded it a top financial strength rating among the 150 largest U.S. credit unions.

Lockheed Federal Credit Union