Case Study: Johnson Controls achieves global continuous improvement and $500K ROI with OpenText Analytics

Johnson Controls Drives Global Continuous Improvement and Customer Satisfaction

Johnson Controls’ Global WorkPlace Solutions (GWS) faced a major benchmarking challenge: managing performance across 300+ customer locations and more than 500 contract measures with no centralized database. Data gathering was slow and fragmented—relying on Excel and one‑off slide decks—making it impossible to compare sites, standardize service measures, or demonstrate consistent results to customers and prospects.

GWS implemented a web‑based Global Performance Scorecard using ActuateOne to standardize customer‑facing metrics, provide a single drillable view of performance, and support best‑practice workshops. Deployed in under 90 days for North America, the solution delivered unified scorecards, increased customer adoption of GWS measures (up to 70% in year one), improved operating margins and knowledge sharing, and generated about $500,000 in ROI in the first year.

Johnson Controls

David J. Mercier

Global Director, Johnson Controls