Case Study: NASCO achieves 50%+ development cost reduction and faster report deployment with OpenText Analytics

How NASCO Lowered Costs and Shortened the Development Cycle to Realize Significant ROI

NASCO, an Atlanta-based insurance claims processor serving BlueCross/BlueShield Plans, faced inflexible, text-based reporting in its MembersEdge membership and billing system. Long, costly development cycles and limited customer self-service meant report changes could take up to 18 months, harming customer satisfaction and constraining its premium billing offering.

NASCO deployed Actuate’s BIRT platform—integrating with its data warehouse and existing applications—to deliver web-oriented, interactive reporting. The result: development costs fell by more than 50%, report deployment time dropped from 18 to under 6 months, an extranet served hundreds of users, premium billing business expanded, IT costs were reduced through consolidation, and customer satisfaction improved.

NASCO

Malcolm Silberman

Project Manager, NASCO