Case Study: California State University, Los Angeles achieves centralized performance management and faster data-driven decision-making with OpenText Analytics

Higher Education Offers a New Degree of Quality

California State University, a 23-campus public system serving hundreds of thousands of students, needed a way to bring consistent, timely performance measurement to a diverse set of campuses and quality frameworks (Balanced Scorecard, Malcolm Baldrige, WASC accreditation and others). The challenge was to provide system-wide access to metrics while accommodating campus-specific measures and workflows so leaders could monitor progress and make faster, data-driven decisions.

CSU implemented Actuate Performancesoft Views as an ASP-hosted, centrally administered solution with campus designees and ongoing training/support from Actuate and the Chancellor’s Quality Improvement staff. The web-based Views platform now lets campuses enter, analyze and publish performance data in real time, supports multiple measurement frameworks, and is in use across nine campuses (with more joining). As a result, campuses can track strategic initiatives, support accreditation and awards processes, and respond to results much faster than under prior manual reporting processes.

California State University, Los Angeles

John Sanders

Quality Improvement Program Manager, California State University