Case Study: Higher Colleges of Technology achieves zero bureaucracy and faster student services with OpenText Documentum Content Management

Higher Colleges of Technology cuts service turnaround from weeks to 24–48 hours with OpenText Analytics

Higher Colleges of Technology (HCT), the UAE's leading federal university, faced significant operational challenges due to manual processes and information silos across its 16 campuses. Document processing could take weeks, creating administrative burdens and hindering student services. To modernize and align with the UAE's zero bureaucracy mandate, HCT partnered with OpenText to implement OpenText Documentum Content Management, migrating this platform to the cloud.

OpenText provided a solution centered on intelligent automation and robust data governance, migrating HCT’s Documentum system to the cloud with the aid of OpenText Professional Services. This created a single source of truth and streamlined critical workflows. As a result, service turnaround times were drastically reduced from weeks to just 24–48 hours. Operational complexity was lowered, access to information became faster and more reliable, and a strong foundation was built for future AI innovation.

Higher Colleges of Technology (HCT)