Case Study: Orange achieves automated, scalable web-based reporting and cost savings with OpenText Analytics

Actuate Empowers Performance Management at Orange

Orange, the UK mobile communications provider with more than 13.1 million customers, was overwhelmed by constantly updated data spread across many applications. With over 300 users needing more than 200 role-specific reports daily, raw log files and disparate sources made report production slow, labor-intensive and unable to deliver timely, usable intelligence to engineers, managers and executives.

Orange deployed Actuate as a centralized, web-based reporting platform to integrate diverse data sources, automate scheduling and deliver tailored, drill‑down reports in maps, charts, spreadsheets and presentations. The rollout led to 95% of reports being scheduled and automatically delivered, faster responses to network issues, significant cost savings (avoiding roughly a 50% increase in head count) and scalable, browser-accessible reporting matched to each user’s needs.

Orange

Shaun Desmond

Performance Analysis Manager, Orange