Case Study: Ymor achieves 24/7 real-time application performance reporting with OpenText Analytics (Actuate BIRT)

Actuate BIRT enables Ymor to deliver 24/7 application performance reporting to customers

Ymor, a Dutch application-performance management specialist serving large banks, insurers, utilities and government bodies across the Benelux region, needed to deliver timely, out-of-hours access to live performance data for critical applications (SAP, Siebel, Citrix). As a young company with limited resources it could not afford expensive pre-built reporting suites or to build a custom reporting environment from scratch.

Ymor integrated Actuate BIRT (and Actuate eRD Professional for internal and PDF reporting) into its products to provide dynamic web-based dashboards, overviews and alerts with 24/7 real-time access. The solution accelerated project setup (1–2 weeks), enabled concurrent unattended report generation, improved issue detection and resolution, raised customer service levels and delivered significant cost savings versus developing in-house tools.

Ymor

Richard Budding

Founder, Ymor