Case Study: Storage King USA expands and modernizes operations with OpenTech Alliance

Storage King USA captures 20,000 missed calls with OpenTech Alliance

The customer, Storage King USA, faced the challenge of supporting a rapid expansion plan to grow their portfolio to 200 facilities while also adapting their daily operations for a new contactless environment. To meet this challenge, they partnered with vendor OpenTech Alliance to leverage a suite of their technology and automation services, including the INSOMNIAC Live! Call Center.

OpenTech Alliance implemented a comprehensive solution including call center services, INSOMNIAC CIA cloud-based access control, self-service kiosks, and StorageTreasures online auctions. The results were significant, with the call center capturing over 20,000 calls that would have otherwise been missed. The online auctions led to higher bids and recovery rates, and kiosks were found to handle upwards of 40% of daily transactions, providing substantial operational support for Storage King USA's growth.

Storage King USA