Case Study: St. Joseph Self Storage Expands After-Hours Support with OpenTech Alliance’s Live! Call Center

St. Joseph Self Storage handles 1,000+ calls with OpenTech Alliance

St. Joseph Self Storage, a two-facility operator in rural Missouri, faced a challenge aligning its office hours with the demanding 7 a.m. to 7 p.m. work schedules of the local factory town residents. This mismatch risked missed calls and poor customer service. To address this, they partnered with OpenTech Alliance to implement the INSOMNIAC Live! Call Center's Rollover and After Hour services.

The solution from OpenTech ensured all calls were answered, day or night. In one year, the call center handled over 1,000 calls totaling 55 hours of talk time, freeing management for other tasks. The integrated XPressPay system collected over $60,000 from 542 automated payments. This partnership allowed St. Joseph to provide constant support, leading to 81 new move-ins and strengthening tenant relationships.

St. Joseph Self Storage