Case Study: Self Storage Services achieves always-open, resilient operations with OpenTech Alliance's INSOMNIAC kiosks

Self Storage Services stays open for business with OpenTech Alliance kiosks across 18 facilities

Self Storage Services, Inc., a self storage operator with 18 facilities, faced the challenge of maintaining operations during the COVID-19 pandemic when they had to close their offices to the public. They needed a way to continue renting units and accepting payments without in-person contact. To address this, they relied on their existing partnership with OpenTech Alliance and the vendor's INSOMNIAC self-service kiosks.

The solution implemented by OpenTech Alliance was the continued and expanded use of their self-service kiosks, which allowed customers to rent units and make payments contact-free. This ensured business continuity during the six-week office closure and removed pressure on staff. The customer reported that kiosk usage has increased every year and that the technology has become essential to their long-term operating strategy, catering to evolving tenant expectations and supporting their people-centric model.

Self Storage Services, Inc