Case Study: Hardy’s Self Storage expands and boosts efficiency with OpenTech Alliance kiosks and call center technology

Hardy’s Self Storage completes 67 rentals in 7 months with OpenTech Alliance

Hardy's Self Storage, a second-generation self-storage business, sought to expand its operations and gain new efficiencies across its six locations. To help manage their growing enterprise, they turned to OpenTech Alliance for automation technology including self-service kiosks and a call center service.

The solution implemented by OpenTech Alliance included self-service kiosks at all facilities and the INSOMNIAC Live! call center service to handle inbound calls. This provided significant measurable results; in just the first seven months of 2018, the kiosks alone facilitated 67 new rentals and over 550 payments. The technology from OpenTech Alliance reduced overhead and payroll expenses, extended facility hours, and freed up staff to focus on other critical administrative and maintenance tasks.

Hardy’s Self Storage