Case Study: Devon Self Storage boosts lead conversion with OpenTech Alliance call center services

Devon Self Storage boosts new-call closing rates by 21% with OpenTech Alliance

Devon Self Storage, a major self-storage operator, faced the challenge of handling a high volume of customer calls and web leads outside of its limited business hours. To ensure no potential rental was missed, they turned to vendor OpenTech Alliance and its INSOMNIAC Live! Call Center service to manage all inbound communications.

The solution implemented by OpenTech Alliance ensured all calls were answered immediately by a live person and web leads were responded to within 30 minutes. This led to a measurable 21% increase in closing new calls and an overall lead conversion rate of 30%. For web leads specifically, Devon achieved a 43% close rate. OpenTech provided detailed call notes and recordings, which proved critical for resolving issues and improving customer service.

Devon Self Storage