Case Study: Berks Storage expands self-storage automation with OpenTech Alliance kiosks

Berks Storage expands to 5 locations with OpenTech Alliance kiosks

OpenTech Alliance partnered with Berks Storage, a Pennsylvania-based self-storage operator with five facilities, to help automate its business. The challenge was to better serve customers while keeping payroll expenses down by integrating more self-service technology into their operations.

The solution implemented by OpenTech Alliance was the installation of their INSOMNIAC Kiosks, which became an integral part of the business model. This provided customers with a convenient 24/7 channel to rent units and pay bills. The results included improved customer service, especially for millennials, and streamlined operations with accurate reporting. OpenTech Alliance's technology enabled Berks to run two facilities essentially unmanned and provided the tools to manage the business more effectively on a daily basis.

Berks Storage