Case Study: Atlantic Self Storage boosts rentals and streamlines operations with OpenTech Alliance INSOMNIAC solutions

Atlantic Self Storage installs INSOMNIAC CIA in under 2 hours with OpenTech Alliance

Atlantic Self Storage, a small self-storage operator in the competitive Washington D.C. metropolitan market, faced the challenge of competing with larger REITs and missing potential rentals by missing phone calls. Their existing access control system was also failing after 20 years of use. To address these issues, they turned to OpenTech Alliance for its INSOMNIAC Live! call center solutions and INSOMNIAC CIA access control system.

OpenTech Alliance implemented a customized combination of its solutions, including different tiers of call center support for each facility and the cloud-based INSOMNIAC CIA access control. The results were seamless operations, extended office hours, and positive ROI. The customer reported that the call center solutions were central to their success, making their stellar managers more successful by ensuring every call is answered. OpenTech's solutions helped Atlantic Self Storage rival top operators while maintaining its mom-and-pop service quality.

Atlantic Self Storage