Case Study: 3 Mile Storage Management saves $4K per month in payroll with OpenTech Alliance's Remote Manager

3 Mile Storage Management saves $4K per month with OpenTech Alliance

3 Mile Storage Management, a self storage facility management company, faced the challenge of high operational costs and the inefficiency of running its own internal call center. This setup consumed significant time and payroll while limiting customer service hours. Owner Jim Ross sought a better way to handle customer calls and facility management tasks, leading him to partner with OpenTech Alliance and implement their Remote Manager service from the INSOMNIAC Live! Call Center.

OpenTech's Remote Manager solution provided a dedicated remote team to handle customer calls, sales, collections, and other management tasks. This allowed 3 Mile's internal staff to focus on revenue-driving activities. The implementation by OpenTech Alliance resulted in 3 Mile Storage Management saving an average of $4,000 per month in payroll costs. Additionally, they improved customer service with extended hours, reported better sales conversions, and were able to scale their portfolio management more efficiently.

3 Mile Storage Management