Case Study: Pacific Union Financial achieves higher visibility and lower sales rep turnover with OpenSymmetry and SAP Commissions

More Commissions Transparency, More Sales Team Confidence

Pacific Union Financial, now Mr. Cooper, needed a better way to support growth in its sales team and improve commissions management. Its existing sales compensation system lacked automation and transparency, leaving sales reps unsure whether their pay was accurate and causing frustration for sales operations. OpenSymmetry helped the customer address these challenges with an incentive compensation management (ICM) implementation.

OpenSymmetry implemented CallidusCloud, now SAP Commissions, as Pacific Union Financial’s new ICM platform. The solution gave sales reps daily visibility into commissions and pay, improved workflow efficiency and data reliability for operations, and enabled self-sufficiency for plan changes. As a result, the company saw lower sales rep turnover, fewer payday questions, and higher employee confidence and satisfaction.

Pacific Union Financial

Tamara Cothran

Commissions Manager