Case Study: Wacker Neuson Achieves Greater Focus and ICM Efficiency with OpenSymmetry OS EDGE

How Wacker Neuson Achieved Freedom to Focus on Business Drivers, Not ICM Management

Wacker Neuson, a manufacturing company, was relying on a single sales compensation administrator with deep system knowledge to manage its incentive compensation management (ICM) program, creating a major risk. The company also wanted to improve its ICM solution and put stronger operational documentation in place. To address this, Wacker Neuson turned to OpenSymmetry and its OS EDGE managed services offering.

OpenSymmetry outsourced the day-to-day operation of Wacker Neuson’s ICM program, taking over incentive compensation reporting, processing, incident management, and quarterly business reviews while also developing standard operating procedures. As a result, Wacker Neuson improved cost and process efficiency, reduced IT dependencies, increased data integrity, strengthened reporting and communication, and eliminated the single point of failure in program management—freeing the company to focus on higher-priority business initiatives.

Wacker Neuson