Case Study: National Instruments achieves sales compensation process optimization with OpenSymmetry

How National Instruments Created a Path to Sales Performance Management Optimization

National Instruments (NI), a global leader in automated test and measurement systems, launched a major sales compensation plan optimization effort and wanted a clear, objective view of whether its SPM setup was truly meeting business needs. NI engaged OpenSymmetry for an SPM Program Assessment & Future State Planning review to evaluate current program health, administration processes, and whether the existing technology was the right fit.

OpenSymmetry applied its 5 Cs assessment framework to review collect, credit, calculate, compensate, and communicate processes, uncovering that many inefficiencies were tied to source-system configuration rather than the SPM platform itself. The result was a set of quick wins and future-state recommendations that streamlined and automated sales compensation processes, improved efficiency, saved time and resources, and avoided the need for a technology overhaul.

National Instruments

Máté Szentei

Senior Group Manager of Sales Compensation, Information & Governance