Case Study: Carnival achieves faster, more efficient sales performance management with OpenSymmetry OS EDGE Managed Services

Carnival’s Voyage To A Better Sales Performance Management Program

Carnival Cruise Line partnered with OpenSymmetry to improve its Sales Performance Management (SPM) program. Carnival needed more than standard post-deployment support for its industry-leading SPM technology, with over 840 payees and more than 3 million monthly transactions requiring a more strategic, hands-on managed services approach.

Using OpenSymmetry’s OS EDGE Managed Services, a dedicated team of certified SPM consultants assessed the program, built a roadmap, and delivered high-priority improvements such as data purging, plan changes, report development, and environment refreshes. OpenSymmetry reduced calculation times from four or more hours to within Carnival’s SLA, improved reporting and repeatability, and helped the company implement new incentive plan changes in just three days during the COVID-19 disruption.

Carnival

Dale Cross

Senior Manager of Delivery and Support, IT & Travel Operations