Case Study: Blackbaud achieves near real-time sales commission data with OpenSymmetry and Xactly Connect

Blackbaud - Customer Case Study

Blackbaud, a cloud software and services company supporting social good organizations, was using Xactly Incent for incentive compensation management but had to manually export sales data from Salesforce at month end and import it into Xactly. This created delays for business decision-makers and kept sales reps from seeing commission payments until well into the following month.

OpenSymmetry implemented a solution using Xactly Connect’s Credit Assignment functionality, moving Blackbaud away from the manual DELTA process and enabling direct, daily data refreshes from Salesforce with no middle step. The result was lower program costs, greater admin control without additional software or license costs, and near real-time access to commission data for reps—turning a two-week wait into next-day visibility.

Blackbaud

Courtney Aubin

Senior Sales Commissions Analyst, Finance