Case Study: Office of the Comptroller of Maryland achieves 91% course completion and a continuous learning culture with OpenSesame

OpenSesame makes elearning less taxing for the Office of the Comptroller of Maryland

The Office of the Comptroller of Maryland, which handles state accounting, audits, collections and payroll, wanted to build a bottoms‑up, democratized learning culture where employees drive their own development. The agency’s HR team needed an easy, scalable way to offer diverse, relevant training to five generations of staff spread across a main campus and 13 branch offices — and to keep learning ongoing rather than one‑time.

OpenSesame’s large, easily integrated elearning catalog was added to the agency LMS with open access, letting employees self-select courses by format and depth. Within weeks roughly 70% of the workforce had enrolled in at least one course; learners averaged over 46 courses each with a 91% completion rate. The program created a continuous learning culture, reduced reliance on costly outside trainers, drove measurable gains in productivity and behavior, and supported talent development and retention.

Office of the Comptroller of Maryland

Melissa King

Training & Development Administrator