Case Study: Caterpillar achieves personalized, engaging dealer training and cost savings with OpenSesame

Moving Mountains Caterpillar’s Learning & Development Journey

Caterpillar, the global leader in heavy equipment, faced a learning challenge across its dealer network: training lacked the personalization, engagement and scale needed to keep skills current for a diverse, multilingual workforce. The Learning Experience and Design Manager launched an initiative to transform dealer training and create a more effective, tailored learning experience.

By partnering with OpenSesame, Caterpillar built a marketplace combining a vast catalog of off-the-shelf courses with internally produced content, letting independent dealers browse preselected material and assemble learning paths for any LMS. The result was broader access to high-quality training, significant cost savings by replacing external content, higher learner engagement and an average course rating of 4/5—strengthening dealer capabilities and driving ongoing innovation and efficiency.

Caterpillar