Case Study: J.M. Smucker Company achieves scalable, cost-effective eLearning for 8,000+ employees with OpenSesame

J.M. Smucker Company - Customer Case Study

J.M. Smucker Co., a 115‑year‑old manufacturer with more than 8,000 employees across two corporate offices (including San Francisco), 25 manufacturing facilities and a small plant in Canada, needed a consistent, cost‑effective way to deliver training—from company history and critical thinking to people management, safety and equipment instruction—to a dispersed workforce. Delivering the right courses to the right people at the right time proved difficult, and as Shane Dement observed, “What we found over the years is that we still needed more.”

OpenSesame provided a one‑stop, on‑demand eLearning solution that was easy for HR to use, could integrate with Smucker’s systems and offered a broad course catalog at a competitive price—“the things we liked about OpenSesame were the breadth of courses they have, the potential to integrate with the system that we use and the price,” Dement said. The partnership allowed Smucker to standardize and scale training for 8,000+ employees nationwide, improving consistency, accessibility and customer support.

J.M. Smucker Company

Shane Dement

Corporate Trainer