Case Study: Baptist Health achieves record-high leadership development, 80% course completion, and improved retention with OpenSesame

How Baptist Health Built an Award-Winning Program

Baptist Health of Kentucky and Indiana, a healthcare system of more than 25,000 employees, faced fragmented, compliance‑focused training managed independently by facilities and struggled to motivate staff to pursue broader development or connect across departments. Leadership development opportunities were limited, which weakened manager effectiveness and team cohesion.

Partnering with OpenSesame, they launched Igniting Baptist Leaders: competency‑based learning paths (personal leadership, people management, organizational influence) that combine curated online modules, cohort workshops, coaching, LMS integration and gamified badges. The program drove record engagement—roughly 80% course completion, high cohort demand, internal promotions—and 85% of participants said the program made them likely to stay, delivering measurable gains in confidence, retention, and organizational impact.

Baptist Health

Heidi Hess-Bynum

Learning Operations and Delivery Specialist