Case Study: Blackwell’s Wine & Spirits boosts sales and customer satisfaction with Opensend

Within just a month of using Opensend, Blackwell’s Wine & Spirits were able to increase both sales and customer satisfaction

The customer, Blackwell’s Wine & Spirits, was looking for a compliant and modern way to grow their business by re-engaging shoppers who abandoned their carts without leaving contact information. They implemented the Opensend platform to address this challenge.

Using Opensend’s capabilities to identify anonymous website visitors, Blackwell’s was able to capture emails and follow up with relevant, timely communication. This solution from Opensend led to a significant increase in both sales and customer satisfaction. The measurable results included emailing over 19,000 new visitors and achieving a 7x return on investment.

Blackwell’s Wine & Spirits

Gary Blackwell

Owner